Reception Floater |
| Dec. 28, 2009 - Jan. 05, 2010 |
| Location: | Greenville, NC |
| Benefits: | Full |
| Employment Type: | Full Time |
| Department: | Operations |
| Description: | Responsible for filling in for Receptionists, Appointment Secretaries, Referral Coordinators, and Switchboard Operators where needed. Some local travel between Physicians East offices required. |
| Duties: | Greet, check-in, and direct patients. Verify and enter general patient information and insurance information in Tiger. Generate encounter forms from Tiger to the nursing stations. Checkout patients and collect co-payments. Responsible for individual money batch. Balance encounter forms and payments and deliver to insurance dept at the end of the day. Answer incoming calls promptly and courteously. Schedule, coordinate, cancel, and reschedule patient appointments. Screen calls, take messages, answer questions and provide information. Relay necessary messages to staff via phone notes in Centricity. Schedule and coordinate outgoing referrals to offices both inside and outside of Physicians East. Complete and send Request for Referral Appointment Authorizations to Managed Care Representative and notify patient of appointment date and time. Keep work area neat and orderly. Able to begin each day at 7:45am and end at 5:00pm. Local travel between Physicians East offices will be required as needed. Work as a contributing member of a team to keep departments running smoothly. Participate in in-service education, staff meetings and other continuing education programs to maintain optimal technical knowledge. Adhere to department and company policies. Attend safety classes and compliance training as offered by Physicians East, P.A. Assist with other duties or projects as needed. Maintain confidentiality at all times. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.
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| Qualifications: | High School Diploma; computer experience; good customer service, organizational and time management skills; dependable transportation. Requires sitting for long periods of time. Working in office environment. Some bending and stretching required. Working under stress and use of telephone and copier required. Manual dexterity required for use of calculator and computer keyboard. |
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